Frequent Asked Questions
How accurate is the quote I’ll receive?
Your quote is based on the details you provide and is typically very accurate. Final pricing may change if the job conditions differ from the original information, including additional items, stairs, long carries, access restrictions, heavy items, or extra service time.
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Is there a minimum charge for moving services?
Yes. Trusted Point Services has a two-hour minimum for moving services to support proper scheduling and crew availability. Loading and unloading at separate locations may each require their own minimum booking period.
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What information should I provide to receive the most accurate pricing?
Provide the pickup and destination locations, move date, property size, number of rooms, stairs, elevators, parking conditions, long carries, heavy or oversized items, rental-truck size, furniture requiring disassembly, and any additional services you may need.
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Do you offer same-day or last-minute moving help?
Same-day and next-day moving help may be available throughout San Diego County depending on crew availability. Contact Trusted Point Services directly for priority scheduling.
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Do you provide movers without a truck?
Yes. Trusted Point Services provides labor-only movers for customers who supply and operate their own U-Haul, Penske truck, rental truck, PODS container, storage container, or other transportation vehicle.
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Can I hire movers just to load or unload a U-Haul?
Yes. Our moving crews can be hired to load a U-Haul, unload a U-Haul, or assist at both locations. Service minimums, travel charges, and availability should be confirmed when scheduling.
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What areas do you serve?
Trusted Point Services serves San Diego and surrounding communities throughout San Diego County. Service availability and travel charges may vary depending on the location of the job.
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Do you handle apartment and condominium moves?
Yes. Our crews assist with apartment and condominium moves, including properties with elevators, stairs, restricted parking, narrow hallways, and long walking distances. Customers should disclose these conditions when requesting pricing.
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Do you provide small-move services?
Yes. Trusted Point Services assists with small apartments, individual rooms, storage units, furniture pickups, in-home furniture moves, and other jobs that may not require a large traditional moving company.
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Do you help with PODS and storage containers?
Yes. Our labor-only moving crews can load and unload PODS, U-Box containers, portable storage containers, and storage units. Customers are responsible for arranging and operating the transportation or container service.
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Can your movers disassemble and reassemble furniture?
Basic furniture disassembly and reassembly may be available when requested in advance. Additional time or fees may apply depending on the furniture, tools required, and complexity of the work.
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Are stairs, elevators, or long carries included in the price?
Stairs, elevators, restricted parking, and long carrying distances may affect the time, staffing, and price of a move. These conditions should be disclosed before booking so Trusted Point Services can provide accurate preliminary pricing.
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Does submitting the website form confirm my booking?
No. Submitting a website form is a request for pricing and availability. Your reservation is not confirmed until Trusted Point Services reviews the job details and provides written confirmation.
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Is the price shown online a binding moving estimate?
No. Website pricing and information provided through an online form are for preliminary planning purposes only. Final pricing, service details, availability, and any required moving documents must be reviewed and confirmed in writing.
What do you do with my data?
Trusted Point Services (TPS) Privacy Policy
Effective Date:Â 6/1/2026
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Trusted Point Services ("TPS," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, submit forms, or communicate with us by phone, email, or text message.
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Information We Collect
We may collect the following information:
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Name
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Phone number
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Email address
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Service address and move locations
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Service details and scheduling information
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Payment and billing information
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Communications submitted through forms, emails, calls, or text messages
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How We Use Your Information
We use your information to:
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Provide moving, labor, packing, cleaning, and related services
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Schedule and manage appointments
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Send quotes, invoices, confirmations, and service updates
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Respond to inquiries and customer support requests
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Improve our services and website
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Comply with legal obligations
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Text Messaging Communications
By providing your mobile phone number, you consent to receive text messages from Trusted Point Services regarding:
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Appointment confirmations
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Scheduling updates
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Service reminders
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Job status notifications
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Customer support communications
Message frequency may vary based on your service activity.
Message and data rates may apply.
You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.
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Information Sharing
Trusted Point Services does not sell, rent, or share your personal information with third parties for marketing purposes.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share information only when necessary to:
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Process payments
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Provide requested services
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Comply with legal requirements
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Protect the rights and safety of our company, customers, or others
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Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance functionality.
You may adjust your browser settings to refuse cookies; however, some features of the website may not function properly.
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Your Rights
You may request to:
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Access your personal information
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Correct inaccurate information
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Request deletion of your information, subject to applicable legal requirements